Cancellation Policy

Canadian Red Cross Courses (First Aid, CPR or EFR) and Heart and Stroke Courses (BLS, ACLS or PALS Courses) Cancellation Policy: 

More than 3 Business Days (72 Business Hours) Notice is required for any cancellations or rescheduling in order to obtain a refund. A $25 administration fee is applied to any course rescheduled or cancelled outside of 72 hours. ANY Cancellations within or changes made to an existing booking within 72 hours will NOT be refunded. 

If there is any need to change or cancel a booking with more than 72 business hours notice, please contact us at (613) 962-0222 during business hours, or email with your booking number.

For blended online classes, please check below.

Blended/ Online Canadian Red Cross and Heart and Stroke Courses Cancellation Policy:

Once the online portion has been issued, for any Online Course or Blended Training Program participants cannot cancel the registration. However, for Blended First Aid Training participant can reschedule the in-class portion with more than 3 business days notice. A $25.00 rescheduling fee applies to any rescheduling.